Refund policy

Refunds
Artwork Return & Cancellation
Customers have 14 days to return a purchase for any reason. This is a provision provided for by European consumer protection law. The return shipping costs are paid by the customer. Please click the link below to access our digital withdrawal form and initiate your request. artemisiafineart.net/pages/withdraw-from-contract

Conditions for Returns
To be eligible for a full refund, the artwork must meet the following conditions:
It must be returned in the exact same condition as you received it.
It must be free of any damage, scratches, or alterations.
It must be securely packed in its original packaging (or equivalent professional protective packaging) to prevent damage during transit.

Damaged or lost artwork
I pack all of my artwork with high quality material for safe shipping. I am not responsible for stolen packages or damage in transit. In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavor to find the best solution.

Custom and Commissioned Art (Exclusions)
Please note that custom-made, personalized, or commissioned artworks cannot be returned or refunded. Once a custom order is confirmed and painted specifically for you, the sale is final. This exclusion applies in accordance with Article 16(c) of EU Directive 2011/83/EU on consumer rights, which exempts goods made to the consumer's specifications or clearly personalized.